Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the Novubloome mobile application or website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Novubloome ("we", "us", "our").

2. Eligibility

• You must be at least 13 years of age to use Novubloome
• Users aged 13–17 must have parental or guardian consent
• By using the Service you represent that you meet these requirements
• We reserve the right to terminate accounts that do not meet eligibility requirements

3. Health & Medical Disclaimer

3.1 Pregnancy & Postpartum Use

Novubloome provides nutrient tracking tools designed to support awareness of nutritional intake during pregnancy and postpartum. However:

• Nutritional needs during pregnancy vary significantly between individuals
• Nutrient targets shown in the app are based on general guidelines and may not be appropriate for your specific situation
• You should always follow the guidance of your obstetrician, midwife, registered dietitian, or other qualified healthcare provider
• Do not delay seeking professional medical care based on information received through this app

3.2 AI Nutrition Assistant

Our AI assistant is powered by a large language model and provides general nutritional information. AI-generated responses:

• May be inaccurate, incomplete, or out of date
• Are not a substitute for advice from a registered dietitian or healthcare provider
• Should not be relied upon for clinical decisions

3.3 Supplement & Medication Information

Any information related to supplements within the app is general in nature. Consult your healthcare provider before starting, stopping, or changing any supplement or medication regimen, especially during pregnancy.

4. Your Account

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You agree to notify us immediately of any unauthorised access at novubloome@novubloome.com
• You may not share your account or allow others to access it
• We reserve the right to suspend or terminate accounts that violate these Terms

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse-engineer, decompile, or extract source code from the app
• Use automated tools to access, scrape, or extract data from the Service
• Impersonate any person or entity or misrepresent your affiliation
• Submit false, misleading, or harmful content to the AI assistant
• Attempt to circumvent any security or access controls
• Use the Service to harass, harm, or exploit others
• Upload or transmit viruses, malware, or malicious code

6. User-Generated Content

You may create content within the app including custom food entries, notes, and community posts ("User Content"). By submitting User Content, you:

• Represent that you own or have the rights to the content
• Grant us a non-exclusive, royalty-free licence to use it solely to operate and improve the Service
• Agree not to submit content that is false, harmful, defamatory, or violates third-party rights

We reserve the right to remove any User Content that violates these Terms.

7. Subscriptions & Payments

Novubloome may offer free and premium subscription tiers. For premium features:

• Subscriptions are processed through the Apple App Store or Google Play Store
• Billing is governed by the platform's terms (Apple/Google) and your selected plan
• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
• Refunds are handled according to Apple's or Google's refund policies
• We reserve the right to change pricing with reasonable notice

8. Intellectual Property

All content, design, code, trademarks, logos, and materials in the Novubloome app and website are owned by or licensed to Novubloome. You may not copy, reproduce, distribute, or create derivative works without our explicit written permission.

The Novubloome name, logo, and branding are trademarks of Novubloome. Unauthorised use is prohibited.

9. Third-Party Services & Links

The Service integrates third-party platforms (including Supabase and Anthropic). Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Nutritional information is complete, accurate, or suitable for your individual needs
• AI-generated content is accurate or appropriate for medical decision-making

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NOVUBLOOME SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF HEALTH OUTCOMES, PERSONAL INJURY, OR PREGNANCY COMPLICATIONS ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE.

Our total aggregate liability to you for any claims arising from these Terms or the Service shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) CAD $100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Novubloome and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your User Content, or your violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and governing law) will remain in effect.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, Canada and applicable federal Canadian law, without regard to conflict of law principles.

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Ontario, Canada, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you are located in the EU, you may also contact your local consumer protection authority.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

16. Contact

If you have questions about these Terms:

• Email: novubloome@novubloome.com
• Website: novubloome.com